Until now, utility customers were required to enter their account numbers and house numbers to access their accounts online
On Aug. 30, the city of Vancouver launched an upgraded payment system to make managing and paying water, sewer and stormwater bills easier and more convenient for customers.
“We are excited to provide the Vancouver community with a better, more secure, online platform to manage their utility account,” said Deputy City Manager Lon Pluckhahn. “This new system eliminates barriers to doing business with the City – giving more than 78,000 utility customers a more transparent, convenient and user-friendly way to manage and pay their bills online or by phone.”
Until now, utility customers were required to enter their account numbers and house numbers to access their accounts online. The updated payment system removes this requirement and adds several new features, including the ability to:
- Create a username and password to access and pay utility bills online
- Store payment information securely
- Schedule future payments
- Enroll in automatic payments by card or check
- Manage and pay multiple utility accounts for multiple properties in one place
- Easily enroll and manage electronic billing
- Make and manage payments by phone in Spanish
All city utility customers who have previously enrolled in automatic payments will need to re-enroll in autopay in the new system. Customers can register their account and sign up for autopay at www.cityofvancouver.us/utilityhub. Those without access to the internet can also call Utilities Customer Service at (360) 487-7999 to set up or re-enroll in automatic payments.
Community members may also continue to pay water/sewer bills in person at Utility Billing, 2323 General Anderson Rd., or by calling (360) 487-7999.
The upgraded utility payment system is powered by third-party software developer Selectron, a Portland-area company that has been in business since 1960. Selectron brings decades of experience developing convenient, secure solutions for local governments and utilities that combine convenient functionality with industry-leading data security.
Information provided by Vancouver Public Works.
Also read:
- Opinion: It’s time for SCOTUS to clean up the 9th Circuit’s mess
Congressional candidate and Camas City Councilor Leslie Lewallen addresses the issue of Washington’s growing homeless populations. - Opinion: Truth or Liias – Will an evil billionaire be the only one to benefit from I-2109?Let’s Go Washington officials provide a rebuttal to opposition of the three remaining Washington initiatives.
- Letter: Area resident addresses actions of State Supreme Court Commissioner Michael E. JohnstonBrush Prairie resident Bill Eling shares his thoughts on the actions of State Supreme Court Commissioner Michael E. Johnston in the case of State of Washington v. Gator’s Guns.
- POLL: Are you inclined to vote to approve the three remaining Washington initiatives?Are you inclined to vote to approve the three remaining Washington initiatives?
- Washougal Mayor David Stuebe announces candidacy for state representativeWashougal Mayor David Stuebe has officially declared his candidacy for the position of state representative to succeed Paul Harris in the 17th Legislative District.
- High school sports: Union’s Mitch Ratigan is way ahead of his time
A multi-sport athlete for the Union Titans, senior Mitch Ratigan is back on the baseball field five months after reconstructive knee surgery, celebrating the fact that he and his parents opted for a procedure that allowed for a fast recovery. - CCFR: Revenue is not keeping up with service demands and costs to provide emergency servicesRevenue from Clark-Cowlitz Fire Rescue’s fire levy is not keeping up with capital needs, increasing numbers of emergency incidents, and costs to provide service, the agency reports.
