Until now, utility customers were required to enter their account numbers and house numbers to access their accounts online

On Aug. 30, the city of Vancouver launched an upgraded payment system to make managing and paying water, sewer and stormwater bills easier and more convenient for customers.  

“We are excited to provide the Vancouver community with a better, more secure, online platform to manage their utility account,” said Deputy City Manager Lon Pluckhahn. “This new system eliminates barriers to doing business with the City – giving more than 78,000 utility customers a more transparent, convenient and user-friendly way to manage and pay their bills online or by phone.” 

Until now, utility customers were required to enter their account numbers and house numbers to access their accounts online. The updated payment system removes this requirement and adds several new features, including the ability to:     

• Create a username and password to access and pay utility bills online
• Store payment information securely
• Schedule future payments
• Enroll in automatic payments by card or check
• Manage and pay multiple utility accounts for multiple properties in one place
• Easily enroll and manage electronic billing
• Make and manage payments by phone in Spanish

All city utility customers who have previously enrolled in automatic payments will need to re-enroll in autopay in the new system. Customers can register their account and sign up for autopay at www.cityofvancouver.us/utilityhub. Those without access to the internet can also call Utilities Customer Service at (360) 487-7999 to set up or re-enroll in automatic payments. 

Community members may also continue to pay water/sewer bills in person at Utility Billing, 2323 General Anderson Rd., or by calling (360) 487-7999.  

The upgraded utility payment system is powered by third-party software developer Selectron, a Portland-area company that has been in business since 1960. Selectron brings decades of experience developing convenient, secure solutions for local governments and utilities that combine convenient functionality with industry-leading data security.  

Information provided by Vancouver Public Works.