9-1-1 COVID-19 questioning protocols changed in Clark County

Callers should expect that 9-1-1 dispatchers and call takers will ask questions around potential exposure to COVID-19

VANCOUVER — With increased risk of exposure to COVID-19, CRESA 911 is temporarily changing protocols for calling 9-1-1 in Clark County.  Whether it be for a medical emergency or to report an in-progress law emergency, the caller should expect that 9-1-1 dispatchers and call takers will ask questions around potential exposure to COVID-19.  These protocols follow new CDC guidelines as well as local and state medical direction.

The questions will not delay response, and are part of an effort to provide responders with safety information.  Callers will be asked if they or individuals at the scene are experiencing fever, coughing, or difficulty breathing.  They will also be asked if they have been around anyone they know who has a confirmed COVID-19. If safe to do so, the patient will be asked to meet in front or outside their location to meet responders.  Callers’ answers will help responders be prepared on arrival. 

“We appreciate your patience and cooperation as CRESA 911 adapts to changing conditions, and as a community, we work together to slow the spread of COVID-19 in Clark County, and across our region,’’ read a statement from CRESA officials..

Information provided by Clark Regional Emergency Services.

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