Clark Public Utilities ranked highest in segment for customer satisfaction by J.D. Power

Honor is the 12th consecutive year that Clark Public Utilities is recognized

VANCOUVER — For the 12th consecutive year, J.D. Power recognizes Clark Public Utilities for ranking highest in customer satisfaction among midsize electricity providers in the Western United States. 

The J.D. Power study measures customer satisfaction with electric utilities by examining six key factors, which cover all areas of utility operations: power quality and reliability; price; billing and payment; corporate citizenship; communications and customer service. In all of these categories, customers gave Clark Public Utilities the highest score in the West midsize segment.

“The J.D. Power survey has become a valuable annual benchmark for our board to see how customers view all areas of utility operation year to year,” said Nancy Barnes, president of the Clark Public Utilities board of commissioners. “Clark Public Utilities became eligible for the study twelve years ago and we’ve ranked highest in our segment ever since, which I view as a testament to the consistency of our excellent staff and a true commitment to exceeding customer expectations.”

J.D. Power designs and finances the study, a standardized measure of satisfaction available for the electric residential utility industry. More than 103,000 residential electric utility customers throughout the U.S. responded online to the study. Based on these responses, the study compared 142 electric utility brands, collectively serving over 101 million households.

“Having spent my career managing utility research, I’ve seen the way customer satisfaction studies can affirm the right approaches, and redirect work in areas where there’s room for improvement,” said Lena Wittler, CEO and General Manager of Clark Public Utilities. “What we learn from the J.D. Power survey, which is conducted with incredible rigor and precision, helps us identify opportunities to meet our customers’ needs in ways that are cost effective and meaningful. We’re always working to do better.” 

The West region covers Arizona, California, Colorado, Idaho, Montana, Nevada, New Mexico, North Dakota, Oregon, South Dakota, Texas, Utah, Washington, and Wyoming. Midsize utilities in the report serve between 100,000 and 499,999 residential customers.

About Clark Public Utilities

Clark Public Utilities is a customer-owned public utility that provides electric service to about 200,000 customers throughout Clark County. The utility also provides water service to nearly 40,000 homes and businesses in the Hazel Dell, Salmon Creek, Lakeshore, Hockinson, Brush Prairie, La Center, Meadow Glade, Amboy and Yacolt areas. More information at www.clarkpublicutilities.com.

About J.D. Power

J.D. Power is a global leader in consumer insights, advisory services and data and analytics. These capabilities enable J.D. Power to help its clients drive customer satisfaction, growth and profitability. Established in 1968, J.D. Power has offices serving North America, South America, Asia Pacific and Europe.

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